Support

How can we help?

Get answers, browse common issues, or send us a request — we usually respond within one business day.

Walkthroughs for scrapers, verification, scoring, transfer, and the dashboard.

Something not working as expected? Send us steps to reproduce and we’ll dig in.

Invoices, credit balance, promo codes, refunds, and receipts.

Missing leads, bad data quality, deliverability problems, or stuck runs.

Frequently asked

How long does a scrape job take?: Most jobs finish within minutes. Apollo and Google Maps runs of up to 25,000 contacts typically complete in under 30 minutes; LinkedIn runs depend on Sales Navigator throttling and may take longer. You can watch progress live on the run page.
What does a credit cost?: Lead data is $50 per 10K leads ($0.005 each). Email verification is +$20 per 10K ($0.002 each). No subscription, no monthly minimum, credits never expire.
What does “Verified” mean for an email?: We perform SMTP handshake, MX record validation, catch-all detection, and disposable-domain filtering. A verified email is one that the receiving server accepted as deliverable; risky and undeliverable addresses are flagged separately.
Can I push verified leads directly to Smartlead or Instantly?: Yes — the Transfer page maps fields and pushes leads to Smartlead, Instantly, or any webhook in one click. You can preview the payload before sending.
What happens if a scrape returns fewer leads than I expected?: Credits are charged per delivered lead, not per requested lead, so you only pay for what we return. If a job consistently under-delivers we’ll help you tune the filters.
How do I delete my data?: Email hello@datryxen.io from your account address. We confirm and remove account data within 30 days, subject to the legal retention windows in our Privacy Policy.

Send us the details and we’ll get back within one business day.

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500 credits on the house. Most teams ship their first run inside ten minutes.